Task
- Head of IT
- Responsible for development, implementation, operation and service of all IT services
- Optimising the performance and efficiency of IT
- Improving customer satisfaction
Industry/ Function / Environment / Expert
- Healthcare
- CIO
- Leadership & Coaching / Transformation to Service Provider
- Management of the IT departments Data Centre, Infrastructure, Application Operations, Billing Services, Development, Customer Services and Products/Services
- Management and development of 120 employees
- Supervision and control of external service providers and partners
- Selection and recruitment of new employees
- Strategic realignment of IT and restructuring of departments and teams
- Optimisation of processes, workflows, areas of responsibility and role assignments
- Management of the strategic project for the introduction of a new accounting system
- Development of a cloud strategy for the IT infrastructure/services
- Regular exchange with customers and stakeholders
- Management of IT
- Restructuring of the departments
- Optimisation of processes and staff deployment
- Increasing economic efficiency
- Improving customer satisfaction
- Increasing staff satisfaction
- Public law corporation in the health sector
- Over 1000 employees
- Operates from 2 branches and several operational sites