Task
- Introduction or upgrade of an IT service management tool (Remedy) in all countries of the corporate group
- Analysis and implementation of country-specific adaptations
- Ensuring smooth operation
Industry/ Function / Environment
- Telecommunications
- Programme Manager Global Rollout
- IT Tools / Modernisation Operational Systems
- As-is analysis of the system landscape and architecture in each national subsidiary
- Definition and determination of the necessary country-specific adjustments (legal, functional, technical)
- Preparation of rollout strategy and implementation planning, coordination with relevant stakeholders
- Monitoring and coordination of the system adaptations for the individual national companies
- Quality assurance and test management of the country versions to be rolled out
- Preparation and coordination of a detailed and comprehensive rollout plan
- Management of the system rollouts over a long weekend
- Management of a 4-week hypercare phase after system introduction
- Adapting the system to all necessary changes in the different countries
- Upgrading the system in the countries that had already deployed the system
- Introduction of the system in all other countries of the group of companies
- Trouble-free operation after introduction
- International group in the field of telecommunications
- Several thousand employees in Germany
- Numerous locations in Germany