Task

• Planning and management of the roll-out, national and international, for the branches and head offices
• Disposition and coordination of the changeover on site
• Material procurement and staff expansion
• Cost optimisation and increase in efficiency and profitability
• Increasing quality and reliability

Industry/ Function / Environment / Expert

• Retail (ophthalmic optics, hearing aids)
• Project manager international rollout
• Telecommunication system (branches) and contact centre (head offices)

• Preparation and coordination of roll-out planning with management and stakeholders
• Disposition of specialists (in cooperation with central departments), as well as optimisation of route planning
• Ensuring a proper changeover on site
• Remote support of the specialists and first escalation instance in case of problems
• Extending the quality assurance of the services provided
• Ensuring the timely procurement of materials
• Expansion of the team of specialists and development of partnerships
• Organisation of the market entry in the Czech Republic (experts, equipment of the head office, roll-out planning of the branches)
• Optimisation of supporting back-office processes (e.g. ordering, stocking, shipping, etc.)

• Smooth roll-out management
• Cost reduction of about 26
• Reduction of the error rate by approx. 18
• Complete coverage of the roll-out area
• Increase in customer satisfaction
• Establishment of alternative supply chains

• Pan-European German public limited company with focus on consumer optics
• Over 20,000 employees
• Over 850 branches in Germany and other European countries