F&p case studiesInternational ICT system rollout
Expert: Dipl.-Inf. Wolfgang Schenk
F&P Case StudiesTask
- Planning and management of the roll-out, nationally and internationally, for the branches and head offices
- Scheduling and coordination of the changeover on site
- Procurement of materials and expansion of personnel
- Cost optimization and increase in performance and efficiency
- Increase in quality and reliability
Industry / Function / Environment / Expert
- Retail (opticians, hearing aids)
- Project Manager International Rollout
- TC system (branches) and contact center (head offices)
Project description
- Preparation and coordination of roll-out planning with management and stakeholders
- Scheduling of specialists (in cooperation with central departments) and optimization of route planning
- Ensuring a proper changeover on site
- Remote support for specialists and first point of escalation in the event of problems
- Expansion of the quality assurance of the services provided
- Ensuring that materials are procured on time
- Expansion of the specialist team and development of partnerships
- Organization of the market entry in the Czech Republic (experts, head office equipment, roll-out planning of the branches)
- Optimization of the supporting back-office processes (e.g. ordering, stocking, shipping, etc.)
Result
- Smooth roll-out management
- Cost reduction of approx. 26
- Reduction of the error rate by around 18
- Complete coverage of the roll-out area
- Increase in customer satisfaction
- Establishment of alternative supply chains
Customer reference
- German stock corporation operating throughout Europe with a focus on consumer optics
- Over 20,000 employees
- Over 850 branches in Germany and other European countries
