Task

• Management of a regional IT operations centre
• Responsible for the operation and service of all IT services (infrastructure, applications, workstations)
• Optimising the efficiency and cost-effectiveness of IT
• Improving customer satisfaction

Industry/ Function / Environment / Expert

• Healthcare
• IT Regional Manager
• IT/ Computer Centre/ System Operation

• Head of the IT departments Computer Centre, Network, Telecommunications, Medical Technology, SAP and Service/Support
• Management and further development of 39 employees
• Strategic realignment of IT within the Group and restructuring of the teams
• Optimisation of processes, workflows, areas of responsibility and role assignments
• Introduction of a procedure for small and medium-sized projects
• Introduction of capacity planning and project portfolio management
• Increasing employee satisfaction and performance
• Intensification of the exchange with customers and stakeholders
• Optimisation of cooperation with the head office/IT

• Management of the IT operations centre
• Restructuring of departments, optimisation of processes and staff deployment
• Increasing economic efficiency and performance
• Improving customer satisfaction
• Increase in staff satisfaction

• Owner of more than 50 acute, specialised and rehabilitation clinics as well as old people’s homes
• Over 30,000 employees
• Active in all regions of Germany
• Maintains 23 subsidiaries
• Cares for over 2.5 million patients annually